The Art of Concierge certificate program teaches students to take their guest service skills to the highest levels in the industry. Taught for over ten years by Les Clefs d’Or professionals, this program combines theory and practice in equal measure, providing students with expert knowledge in dining, entertainment, and leisure, along with the self-possession and integrity of the professional concierge.
The program receives support from associations including Les Clefs d’Or USA and the Southern Nevada Hotel Concierge Association. The instructors and guest speakers represent some of the most prominent individuals in the field.
Chef Concierges from famed hotels such as the Venetian, Mandalay Bay, the Mirage and others collaborate to maintain and teach the program.
Key Program Topics
Topics include: 5-star guest relations skills critical to quality concierge service; making recommendations for food, leisure, and entertainment; creating comprehensive itineraries for guests and their parties; global guests and guest diversity; and safety and security.
Why should I take Art of Concierge?
Art of Concierge is for students who get the most satisfaction from assisting others, making guests feel at home, and delight in exceeding expectations. Individuals desiring a career at the concierge desk, or in any guest-facing hotel property position where service excellence is the standard, will find new knowledge, applicable skills, and expert instruction in this course.