Hospitality Leadership and Management (HLM) Certificate
Find out what it takes to make an organization better. See how your vision, people skills, and sophisticated understanding of organizational goals can improve operations. Learn practical, day-to-day supervisory responsibilities, while honing your conflict resolution and problem-solving skills. Learn how to be a leader in Hospitality management.
What you’ll get
Master methods of goal setting, motivation and employee empowerment to encourage colleagues to work as effective teams. Understand different strategies of leadership and supervision. Handle workplace conflict with problem-solving skills and learn how to facilitate communication. An HLM certificate from TISOH shows you’ve demonstrated the ability to relate supervisory responsibilities to the overall mission of a organization.
TISOH help renew the love and drive I’ve always had for the hospitality industry and provide me with additional tools and resources to
be the best possible leader I can be in this industry.
Alyson Lyden
Business Development Manager
Freeman
Key program topics
Topics covered include:
- An organization’s mission
- Motivational variables and employee empowerment
- Supervision
- Leadership styles
- An organization’s culture
- Workplace and organizational communication
- Problem solving and workplace conflict
- Preventing litigation
- Continuous professional development
Interested in a diploma?
TISOH offers a Diploma in Hospitality Operations, Hotel Operations and Concierge career track
