Hotel Operations Certificate

Hotel Operations Program at TISOH

The certificate program in Hotel Operations takes a dualistic approach to teaching hospitality operations. The program covers both front desk and housekeeping operations in detail so that students will develop a sophisticated understanding of how guest facing and behind-the-scenes operations work individually, and together, to create satisfying guest experiences.

 

Key Program Topics

 

Topics covered include: lodging operations, job titles and duties, moments of truth, revenue management, communication channels, principles of supervision, making an impression, organizational structure, lodging terminology, reservations, rate variance and occupancy, hotel audit, union issues, hotel rating systems, practical quality assurance, front desk functions, housekeeping, quality guest services, coaching, counseling and disciplining.

 

Why should I take Hotel Operations?

 

Aspiring hotel operations managers learn one thing very quickly, and that is that they have to learn everything.  Successful operations professionals know how each department works; they can work the front desk, revise housekeeping staff plans, and consult with HR and Food and Beverage, all within an hour.  This program will give you the knowledge and skills you need to make those rapid transitions, and become an asset to your property.

Enrollment Requirement

High school diploma or High School Equivalency
No experience necessary

Learning Formats

Mondays and Wednesdays, 6-9pm, 12 weeks

 

90 hours, 9 quarter credits, 9 CEU
Tuition: $3,300

 

UPCOMING SESSION DATES:

Enroll now Jan 23 to Apr 17, 2019
Enroll now May 20 to Aug 14, 2019

Interactive online learning. Students will begin their course alongside a cohort of fellow online students who will share the learning experience through discussion forums. Study at your own pace within the schedule provided under the guidance of a dedicated online instructor. The curriculum is divided into easily navigable modules, each containing lectures, quizzes, assignments and supplemental reading materials in addition to textbook learning.

 

90 hours, 9 quarter credits, 9 CEU
Tuition: $3,300

 

UPCOMING SESSION DATES:

Enroll now Jan 23 to Apr 17, 2019
Enroll now May 20 to Aug 14, 2019