Concierge is a field many aspire to join and taking a concierge course can help one get there. The reason is that one has literally the keys to the city or the tools to fulfill the wishes of their guests. What can be more satisfying than that? At the front desk, guests often head there to complain. At the concierge desk, they need a request fulfilled and thus the encounters are naturally more pleasant! A concierge course can help propel one’s career towards the right direction or help one enter the field.
Traditionally, concierge is a very difficult occupation to break into. A concierge course helps as it allows career seekers a way to learn the industry, the skills, the knowledge and at the same time provide networking to help land the position. This is assuming you choose a concierge course taught by industry professionals that can provide valuable connections.
A concierge course teaches concierge specific skills, hotel operations knowledge, high level of customer service ability, “speaking hospitality”, an opportunity to shadow actual concierges and networking opportunities. If a concierge course misses any of these components, buyer beware.
Lastly, a concierge course is all about networking too! It should be taught by Les Clefs d’Or members to signify that the instructors are at the top of their game. Concierge course instructors should ideally be Certified Hospitality Educators (CHE) to ensure that they have the ability to impart knowledge.