Your customers remember how your people made them feel. TISOH gives your team the skills to make every interaction count. We deliver turnkey, customized training programs that solve real business challenges, from inconsistent service to flat customer loyalty to underdeveloped leaders.
Our solutions span CPGE® certification, CPGE Relationship Selling, the CLIMB® professional development library, and accredited certificate and diploma programs. Each one is tailored to your industry, your team, and your goals. Whether you operate in hospitality or any service driven sector, we help you turn employee development into measurable gains in performance, customer satisfaction, and operational efficiency. The result: a culture of service excellence that becomes your competitive advantage.
Any Service-Oriented Industry
If your people interact with people, this is for you. Retail floors, healthcare clinics, financial services, automotive, entertainment venues — anywhere a customer can become a loyal guest. Our CPGE® certification and CLIMB® courses give your entire team a shared service language and proven, repeatable behaviors they can use on their very next interaction. The training is short, accessible, and scalable, so you can certify one department or your whole workforce without pulling people off the floor for days.
Membership Organizations
Give your members a benefit they can feel on their bottom line. TISOH partners with associations to deliver member-to-member value: practical service and guest experience training that helps member companies elevate their businesses. When your members improve service, they grow revenue, deepen loyalty, and credit your organization for the boost. It is a tangible, high-impact perk that strengthens retention and sets your membership apart.
Planners & DMCs
Make your conferences unforgettable for all the right reasons. We provide turnkey, hard-hitting content that delivers immediate value to attendees and their businesses, not filler. Bring service training, CPGE® certification, and CPGE Relationship Selling directly to your event. Your attendees leave with a recognized credential, repeatable skills, and a clear reason to remember your program as the one that moved the needle.
Customization
No two businesses share the same challenges, so no two programs should look the same. Customization is at the heart of how we work.
Before we build anything, our subject matter experts engage directly with your team. We work consultatively to identify your specific pain points and tailor program scenarios to your exact operational reality. Your people train on situations they will actually face, which makes the learning more relevant, more credible, and more effective from day one.
- Industry-specific scenarios that mirror your daily operations
- Pain-point focused content aimed at the metrics you care about
- Flexible delivery — online, in-person at our Las Vegas campus, or on-site anywhere
- Scalable scope — pilot one team or roll out organization-wide
This is what turns generic training into a solution your people recognize as their own.
For Hospitality Operations
Our programs for hospitality businesses are engineered to drive efficiency and operational excellence. We focus on practical skills and strategic insights that empower your team to refine processes, enhance guest services, and improve overall performance. This targeted training directly addresses the unique challenges of the hospitality industry, delivering solutions that are both effective and immediate.
For the Entire Team
Unify your workforce and foster a culture of collective success with our professional development programs. We focus on enhancing team cohesion, promoting consistent service standards, and boosting overall performance across all departments. Investing in training for your entire team ensures every employee contributes to a positive and productive environment, driving employee growth and business success.
CLIMB® Professional Development
Library of hour-long, accredited, online, professional development classes.
Prerequisites
None
E-learning Platform
24/7, start/stop anytime, mobile friendly
Outcomes
Learning summary, printable credentials, digital badges
Length
1-5 hours
Service Inspiration Video Series
Collection of 2 – 4 minute videos that distill the essence of hospitality service principles. Designed to energize your team, instill them with best practices from 19 years of accredited hospitality training, and inspire them to elevate your company’s service standards to unparalleled heights.
Length
10 Videos
Customization
Custom intros and outros possible
CLIMB® Guest Experience Series
This comprehensive guest experience training program is designed to elevate professionals and businesses to new heights by focusing on transforming customers into valued guests.
Prerequisites
None
E-learning Platform
24/7, start/stop anytime, mobile friendly
Outcomes
Learning summary, printable credentials, digital badges
Length
5 hours
Certified Professional in Guest Experience (CPGE™)
The CPGE™ program, offered by Certplace, is a certification program aimed at empowering professionals and businesses with skills to turn customers into guests. The focus is on eliciting positive emotions, crafting memorable moments, and building connections to attract and retain customers by encouraging positive brand association and loyalty.
Certplace, an entity dedicated to professional credentialing, has engaged TISOH to expertly craft and steward the academic content for the CPGE™ program. This strategic partnership underscores the commitment to delivering unparalleled online hospitality training, encapsulating the essence of excellence and innovation.
Prerequisites
None
Service Framework
CLIMB® Guest Experience Model
Certification Procedures
Application form, completion of class, and a quiz
Length
3-hour online or in-class program
For Those Needing Specialized Knowledge
Advance your team’s capabilities with certificate programs that provide deep expertise in critical areas. These courses are designed for individuals who require advanced skills and targeted knowledge to excel in specialized roles. By equipping your employees with deeper expertise, you build a more competent and versatile organization capable of meeting any challenge.
Certificate Programs
Designed to enhance skills and knowledge in specific areas of the hospitality industry, for personal or professional development.
Prerequisites
High school diploma
Format
In-class or online with 24/7 access
Outcomes
Certificate, digital badge
Length
45-90 hours
For High Potential Leaders or Managers
Develop the next generation of leaders within your company. Our programs for high potential employees and managers focus on essential leadership and management skills, building the confidence needed to guide teams effectively. We equip your rising stars with the strategic vision and practical abilities to drive your business forward.
Executive Diploma in Hospitality Operations
This educational experience provides learning in hospitality leadership and management, revenue management and analytics, human resources, marketing and sales, and a colloquia tying all elements together through an overarching business plan. Participants engage in a hybrid model that includes in-person and online modules taught by a credentialed industry faculty.
Prerequisites
High school diploma (or equivalency) with minimum 2 years of full time experience in hospitality
Format
Online with two in-class or Zoom sessions
Outcomes
Diploma, certificate, digital badge
Length
315 hours
For All Companies
Discover how applying proven hospitality principles can elevate your business, regardless of your industry. Our programs teach your team how to improve the customer experience by focusing on world-class service standards. This approach creates more meaningful interactions, builds stronger client relationships, and establishes a reputation for excellence.
Service Inspiration Video Series
Collection of 2 – 4 minute videos that distill the essence of hospitality service principles. Designed to energize your team, instill them with best practices from 19 years of accredited hospitality training, and inspire them to elevate your company’s service standards to unparalleled heights.
Length
10 Videos
Customization
Custom intros and outros possible
CLIMB® Guest Experience Series
This comprehensive guest experience training program is designed to elevate professionals and businesses to new heights by focusing on transforming customers into valued guests.
Prerequisites
None
E-learning Platform
24/7, start/stop anytime, mobile friendly
Outcomes
Learning summary, printable credentials, digital badges
Length
5 hours
Certified Professional in Guest Experience (CPGE™)
The CPGE™ program, offered by Certplace, is a certification program aimed at empowering professionals and businesses with skills to turn customers into guests. The focus is on eliciting positive emotions, crafting memorable moments, and building connections to attract and retain customers by encouraging positive brand association and loyalty.
Certplace, an entity dedicated to professional credentialing, has engaged TISOH to expertly craft and steward the academic content for the CPGE™ program. This strategic partnership underscores the commitment to delivering unparalleled online hospitality training, encapsulating the essence of excellence and innovation.
Prerequisites
None
Service Framework
CLIMB® Guest Experience Model
Certification Procedures
Application form, completion of class, and a quiz
Length
3-hour online or in-class program
Hear From Our Community
“The TISOH programs have been instrumental in elevating our team’s performance. We have seen a marked improvement in guest satisfaction scores and a noticeable increase in team morale and efficiency since implementing their customized training.” – Hospitality Partner
“The service training from TISOH transformed how our client-facing teams operate. The focus on hospitality principles gave us a new framework for customer interaction, leading to stronger relationships and positive feedback. It was a worthwhile investment in our people and our brand.” – Corporate Client
Get Started Today
Are you ready to elevate your business and empower your team? Contact TISOH today to learn more about our customized training solutions. Let us help you design a program that meets your specific needs and drives your organization toward greater success. Request more information or schedule a consultation to begin your journey.