BS Wake Forest University
MIBS University of South Carolina
MS University of Nevada, Las Vegas
Timothy Lam’s bio [PDF]
Ph.D. University of Nevada, Las Vegas
BS, M.Ed. Regis University
Dr. Donnell Bayot’s bio [PDF]
BA Wake Forest University
Marcus Lam’s bio [PDF]
BA MA Western Kentucky University
Ph.D. candidate ABD University of Nevada, Las Vegas
Sean McCray’s bio [PDF]
BA University of Nevada, Las Vegas
Anthony Lai’s bio [PDF]
Tyler Stewart has been employed with Las Vegas Sands Corporation since 2005 and has served various sales and leadership roles at their properties including The Venetian, The Palazzo, and Sands Expo and Convention Center. In his current role as Vice President of Business Development and Strategic Accounts, Tyler leads the sales effort for groups and conventions. As a result, The Venetian, The Palazzo, and Sands Expo and Convention Center is home to some of the largest corporate events in the United States, as well as 10 of the Top 100 tradeshows around the world.
Tyler is involved in various industry associations including the Professional Convention Management Association, Meetings Professional International, and the International Association of Exhibition and Events. He is a graduate of Western Michigan University and the Aspen Institute First Movers Fellowship Program, the leading global network for professional development of corporate social intrapreneurs. Tyler is a passionate hospitality advocate, change agent, and dynamic sales leader within the hospitality sales Industry.
Marti is an energetic leader with a track record of success in utilizing communications, events, marketing and analytics in corporate and entrepreneurial environments. As Vice President of Operations for MGM Resorts Event Productions, she oversees a team of professionals that create hundreds of events annually. This internal department services client events at all MGM Resorts International properties. MREP’s mission is to be the International Leader in the event industry inspired by the imagination, creativity, and contribution of every employee.
Before going MGM, Marti served as Vice President of University Relations at Drew University in Madison, New Jersey. In her role, she championed change management by identifying opportunities for revenue generation and operational efficiencies, aligning the Board of Trustees, Cabinet, faculty and staff to new strategy, fostering relationships with the town and corporate partners, and building a performance culture of accountability.
Marti is still relatively new to Las Vegas but is adapting to the city’s many charms, including the sunny weather and friendly locals.
Please contact us if you are interested in scheduling any of our instructors as a guest speaker.
Cecilia AllredClifford AndersonNelandra AnselmoDr. Donnell BayotDebbie BrumfieldKenny ChoGabriella CoteTara CumminsShirley FugazzottoScott FujinagaJerome JeannestCarolyn Kelly-SheltonTimothy LamShauna LedermanCheri LichaSean McCrayPatricia NormanPatrick PeelCheryl SgovioRebecca StebbinsLenny TalaricoMichael TestagrossaKelly ThompsonEden Viray
Cecilia Allred CHE, CHC, Les Clefs d’Or is Manager of Concierge Services for the Venetian|Palazzo, and has served as president of the Southern Nevada Hotel Concierge Association. She worked much of her adult life as a respiratory care practitioner before choosing a different path in hospitality that lead her to concierge as a career and passion.
Clifford is the Chef Concierge at Mandalay Bay Resort and Casino and the Delano Las Vegas. He was previously the Assistant Chef Concierge of both Mandalay Bay and at the Cosmopolitan of Las Vegas. A member of Les Clefs d’Or USA, he is a former President for the Southern Nevada Hotel Concierge Association.
Nelandra Anselmo is a certified Senior Professional in Human Resources (SPHR), Certified Job and Career Development Coach and Certified Hospitality Educator (CHE). With over 17 years of HR experience, she has served as Director of Human Resources with Station Casinos (Fiesta Casino & Hotel) and Cannery Casino Resorts (Rampart Casino and Cannery Casino & Hotel). She has also held management positions within other hospitality organizations, including Coast Casinos, in the areas of employee relations, health and wellness and organizational learning and development. Nelandra is the founder of True Core Business Wellness, a coaching and consulting firm that offers human resource consulting services and individual career and transition coaching. In this role, she has had the opportunity to work as a speaker, facilitator, instructor, consultant and coach as she continues to assist individual clients and client organizations to maintain healthy relationships and productive work environments.
Donnell is the Director of Academic Affairs at The International School of Hospitality. He started his professional career as a clinical researcher in the pharmaceutical industry. Donnell currently serves as a Commissioner for ACCET: Accrediting Council for Continuing Education & Training, Past National President for the 4,000 member National Association for Catering & Events (NACE), Board of Advisor member of the Southern Nevada Hotel Concierge Association (SNHCA) and Board member of the Innovations International Charter School of Nevada. Prior to his current position at TISOH, he was the Director of Religious Education for the Roman Catholic Diocese of Las Vegas. Donnell is a Certified Hospitality Educator (CHE), a Certified Professional in Catering and Events (CPCE) and holds a Ph.D. in Workforce Development and Education from the University of Nevada, Las Vegas. He is the Founding President of the Las Vegas New Century Lions Club. Donnell is recipient of the highly prestigious Event Industry Council Pacesetter Award in 2014. Operationally, he is actively involved in the conference, event, wedding and hotel industries through industry and association participation. Donnell is an event planner at heart, having planned numerous conferences, social, and corporate events large and small over the years.
Celebrity wedding planner on R&B Divas 2014
Event Solutions Spotlight Award Nominee for Event Planner of the Year 2013
Wedding Wire’s Brides Choice Award – 2009, 2010, 2011, 2012, 2013
Grace Ormonde Wedding Style Platinum List – 2008, 2009
2009, 2010, 2011, 2012, 2013, 2014 The Knot Pick Best of Weddings Award
The Knot Best of Weddings Hall of Fame 2014
Brit is a graduate of both the Conference Management & Event Planning and Wedding Coordination & Design Certificate programs at TISOH. She is the Principal of PowerEvents, Simply Weddings and Brit Bertino Event Excellence. Brit currently sits on the National Board of WIPA: Wedding Industry Professional Association. She was previously the President of the Las Vegas Chapter of ILEA: The International Live Events Association. She is a Certified Special Event Professional (CSEP).
Debbie is the Director of Citywide Concierge for Caesars Entertainment. She is in charge of the concierge departments at all Caesars resorts in Las Vegas. Debbie was formerly the Director of Guest Services at the Alicart Restaurant Group. She was formerly the Chef Concierge of the world famous Caesars Palace in Las Vegas. For 11 years, she was the trainer for Concierge Services at The Venetian & Palazzo Resort Hotel Casinos in Las Vegas. Previously, she was also the Assistant Chef Concierge of the Mandalay Bay Resort in Las Vegas. Debbie was a former President of the Southern Nevada Hotel Concierge Association (SNHCA) and has held board positions for ten years. In January 2008, Debbie received the designation of CHE (Certified Hospitality Educator) from the American Hotel & Lodging Educational Institute. She is a member of the prestigious Les Clefs d’Or USA, the only national association of professional concierges in the United States.
Kenny Cho, CHE is the Executive Director of Housekeeping, EVS and Uniform Controls at Treasure Island Hotel and Casino. He graduated from UNLV with a Bachelor of Science Degree in Hotel Administration, Magna Cum Laude. He was selected to participate in MGM Resorts International’s Management Associates Program (Management Training Program) as well as DIRECT Program (Program helping department heads to promote to Director Level). He has held various positions in the industry including Director of Housekeeping and EVS, Assistant Hotel Manager, Assistant Executive Housekeeper, Transportation Manager, and Gaming Surveillance Operator.
Gabriella Cote, CHE is the founder and President of Fit 2 Be Wed, Inc. and is Catering Sales Manager at the Alexis Park Resort. She was previously Catering Sales Manager at the Hilton Lake Las Vegas Resort, Sr. Wedding Planner at the Rio All Suites Hotel and Casino for five years and Convention Services Manager at Caesars Palace for four years, Ms Cote has been a part of over 2,000 weddings and special events in Las Vegas over the past 10 years. In addition, she is a Certified Hospitality Educator (CHE) with The International School of Hospitality where she teaches Wedding Design and Coordination. Also to her credit she has been featured on the nationally televised Platinum Weddings shown on WeTv and, is the author of “LAS VEGAS WEDDINGS: Insider Secrets Revealed (available on Amazon). Gabriella is the President of WIPA (Wedding International Professionals Association)- Las Vegas Chapter.
A well-respected leader in the field of hospitality human resources, Tara Cummins brings an enthusiasm that is contagious. With more than 20+ years of experience, she has a passion for teaching and developing people. Tara built her career working for industry leaders like Wyndham Vacation Ownership (now Wyndham Destinations), The Westin Las Vegas Hotel and Spa, MGM Resorts International, and Station Casinos. In each role, she made an impact in associate engagement, labor and employee relations, recruiting, and learning and development. She has worked side-by-side with amazing operations leaders and earned her seat at the table. Her biggest takeaway is to always lead with integrity, kindness, and strength. Tara is a member of the Society for Human Resource Management (SHRM). She received her Bachelor’s degree in Communication from Michigan State University.
James, alumni of the Culinary Institute of America, is the Director of Catering at the Ritz-Carlton New Orleans Hotel. He was previously the Director of Catering at the Loews New Orleans Hotel and for Yale University. Prior, he was Convention Services Manager at the Sheraton New York Hotel, Manager of Weddings and Catering & Convention Manager for the Venetian and Palazzo Resorts in Las Vegas. He is currently Treasurer for the National Association for Catering & Events. James has a CPCE (Certified Professional in Catering and Events) designation from NACE. He also holds the first-level certification from the Court of Master Sommeliers and is working on certification to become a Certified Sommelier.
Shirley Fugazzotto is owner and creative designer of the Stellar Experience, a boutique Event Design and Production Company, serving corporate clients for the past 7 years in the Las Vegas market. Before creating the Stellar Experience, Shirley held director and management positions in several prestigious Las Vegas properties, in the areas of Weddings, Catering, Sales, and Convention Center Special Events. Shirley served for several years on the Board of Directors of the Las Vegas Chapter of the International Live Events Association, and is a Past President of ILEA Las Vegas. She has earned the Certified Special Event Professional (CSEP) designation, and has been an active mentor for those considering advancing in the hospitality industry. In 2010, she received the designation of CHE (Certified Hospitality Educator) from the American Hotel & Lodging Educational Institute.
Scott Fujinaga has worked in the industry for many years, in various positions from Star Meeting Concierge to Front Desk Manager to Business Transient Sales Manager. He is currently Leisure Sales Executive with the Las Vegas Convention and Visitors Authority.
Jerome is the Director of Training for Topgolf Las Vegas. He was previously Chef Concierge for the Downtown Grand Las Vegas, the Director of Concierge and Guest Services at the SLS Beverly Hills. Prior he also served as Assistant Chef Concierge at the Cosmopolitan of Las Vegas and Chef Concierge of the Venetian and Palazzo Resorts, Intercontinental Los Angeles Century City, the Sofitel Los Angeles, Park Hyatt Los Angeles among others.
Carolyn Kelly-Shelton is an experienced Human Resources Manager with a demonstrated history of working in the hospitality industry. Carolyn is skilled in budgeting, compensation, team building, public speaking, and management. Carolyn received her Bachelor of Science in Business Management focused in Human Resources Management/Personnel Administration.
Timothy is a bilingual hospitality and marketing professional with a BS in Business Management from Wake Forest University, a Master of International Business degree focusing in International Marketing from the University of South Carolina and a Master of Science degree in Hotel Administration from the University of Nevada, Las Vegas. He has hotel management experience from Caesars Palace and has served as the Director of TISOH since its founding. Tim is the recipient of the 2008 and 2010 Spirit of NACE awards and 2018 Educator of the Year from the National Association for Catering & Events, Las Vegas Chapter. He has served as Program Co-Chair of NACE-Las Vegas, the Board of Advisors for the Southern Nevada Hotel Concierge Association and Bizbash- Las Vegas. Formerly, he served as the founding Professional Development Committee Chair of the Wedding International Professionals Association (WIPA). He is a Past President of the Foundation of NACE and a former Board of Director for the Nevada Restaurant Association. Tim was named in 2018 to the Top 50 Most Intriguing Alum list of the Harrah Hospitality College of the University of Nevada, Las Vegas, and also to BizBash’s Top 500 People in Events.
Shauna Lederman is currently the Director of Sales & Special Events for estiatorio Milos at The Cosmopolitan of Las Vegas. Shauna has been in the event industry for over 17 years and in the food & beverage industry for 25 years. She has a wealth of experience in both the social and corporate markets and loves building relationships and seeing an event from concept to fruition.
Shauna graduated from the University of Nevada, Las Vegas in May of 2001 with a BS in Hospitality, focusing on Food & Beverage. She loves having the opportunity to share her commitment and enthusiasm for the craft and giving back. She has participated in the Hotel College’s Mentor Program for several years, earning the John Yaskin Mentor Award in 2013.
Serving on the NACE board for over 10 years and holding several positions on the board, including President, Shauna currently serves as an Assistant Director on the board for LVHA (Las Vegas Hospitality Association) and is the incoming President for Wish Upon A Wedding, a 501 (c)(3) nonprofit that grants weddings and vow renewals to couples facing serious illness or a life-altering circumstance.
Cheri is a Human Resource champion. She is privileged to have affected 100,000+ employees in their careers and professional development. Cheri always emphasized a participatory experience by developing new applicant processes, orientation programs, internal development & promotion initiatives, engagement emphasis, and constant HR protocol review. She is committed to HR’s strategic role in the success and support of core business.
Sean McCray is the Associate Director of Academic Affairs for The International School of Hospitality (TISOH) in Las Vegas, Nevada. McCray joined TISOH in 2014 to review, revise and update curriculum content in collaboration with instructors and industry professionals to ensure students learn the cutting-edge skills needed to launch or advance their careers in hospitality. In 2016 he was promoted to Associate Director to assist the school in achieving its strategic goals. McCray brings to TISOH a wealth of experience in continuing and adult education from his time as Assistant Director of the Academic Advising and Retention Center at Western Kentucky University. There, he created and implemented an online tutoring program to allow real-time academic assistance for distance and nontraditional students. He also conducted research on best practices in supplemental education.
During his tenure at Western Kentucky, McCray designed, implemented and managed the expansion of two learning center satellite locations. Under his leadership, the centers received certification from the College Reading and Learning
Association, an international association of college and university professors and faculty who give practical application to their research and promote the implementation of innovative strategies to enhance student learning and professional growth.
McCray served as president of the Ohio River Valley Region College Reading and Learning Association from October 2007 to May 2009; he was a member and Chair of MPI Volunteer Task Forces in 2016 and 2017; has participated in numerous On-Site Accreditation audits for ACCET, and currently serves on the Education Committee for NHLA. McCray has authored numerous white papers, literary reviews and conference presentations. He earned a bachelor’s and master’s degree in English from Western Kentucky. He is expected to earn his doctorate in English from the University of Nevada, Las Vegas in 2019. At UNLV, he worked as a part-time English instructor, graduate assistant and assistant to the coordinator for the Modernist Studies Association 14 Conference in Las Vegas.
For more than 20 years, Patricia has been the Director of Meeting and Conference Planning for the National Medical Association. She has served on the Convention and Visitor’s Bureau advisory boards for Hawaii and Baltimore. She has also been a member of the Multicultural Advisory Board for Hilton Hotels Corporation and served on the Board of Directors for the National Coalition of Black Meeting Planners.
Patrick is an award-winning designer specializing in large-scale special events – including concept design, décor and experiential entertainment. Originally from Texas, he is a graduate of San Francisco State University and is currently the Creative Services Manager for Hello! Las Vegas. Patrick Peel has had the pleasure of designing events for various top tier clients and looks forward to making a bigger impact within the Las Vegas Community through designing events.
Jeff Peterson has over 14 years of experience in the hospitality industry, including positions at Ritz-Carlton, Marriott Vacation Club and Trump International Hotel. He has held leadership position in Human Resources, most recently as Director of Human resources, and leadership position in Security/Loss Prevention. He specializes in talent development and has a passion for seeing people progress in their careers. Prior to hotels, Jeff worked in leadership roles in the retail industry. Jeff is a member of the Society for Human Resource Management 9SHRM) and serves on the board of directors of the Southern Nevada SHRM Chapter (SNVSHRM) as Professional Development Chair. He holds both SHRM Certified Professional (SHRM-CP) and Professional in Human Resources-California (PHR-CA) certifications.
Chaz Plumley earned a Bachelor of Science Degree in Hotel Administration from UNLV. He worked as Housekeeping Manager and Front Desk Manager at Cosmopolitan Las Vegas and has also sear served as Hotel Operations Manager at the Bellagio Resort and Casino. He is currently a Meetings Manager at the Mandalay Bay Resort and Casino.
Patti J. Shock, CPCE, was the Academic Consultant for The International School of Hospitality before her passing in 2019. She held the rank of Professor Emeritus from the University of Nevada, Las Vegas, where she taught Catering and Conventions for over 25 years. Previously, she taught at Georgia State University for 10 years, and also taught online for Florida International University.
She had written several books, which are used widely in colleges worldwide.
Among her many awards, she was named the first NACE ICON from the National Association for Catering and Events, and was inducted into the Events Industry Council Hall of Leaders in 2014.
Patti was very special to our school and we cherish her memory as a great friend, teacher and mentor.
Cheryl Sgovio, CPCE is the Director of Catering and Convention Sales for the Thomas & Mack Center, Cox Pavilion and Sam Boyd Stadium. She is responsible for booking all private events in the three venues, with combined space of over 150,000 square feet, as well as overseeing all Catering for public events, averaging over 2,300 individual events per year. Cheryl was the founding Vice President, then President of the Las Vegas Chapter of NACE.
Rebecca brings a wealth of knowledge and years of catering, event and wedding planning experience to TISOH. She is currently the Director of Celebrations at the Venetian Resort in Las Vegas, has held numerous leadership roles within the Junior League of Las Vegas, member of the National Association of Catering Executives (NACE), the Las Vegas Hospitality Association (LVHA), and is the Immediate Past President of the Las Vegas Chapter of the Wedding International Professionals Association (WIPA). In addition, Rebecca has completed her Master’s Degree in Business Administration (MBA) at her alma mater, Bay Path University, in Longmeadow, Massachusetts. She is a CMP (Certified Meeting Planner) and a received the designation of CHE (Certified Hospitality Educator) from the American Hotel & Lodging Educational Institute.
Lenny Talarico CSEP, CHE is the Chief Experiential Architect for Lenny Talarico Productions, an event management and consulting firm dedicated to enhancing your business by telling your brand’s story through special events and engagements. Lenny is an award-winning internationally recognized event producer, industry speaker, former Executive Director of MGM Resorts Event Productions, and long-time instructor at The International School of Hospitality (TISOH) … but that doesn’t tell the whole tale.
Everyone has a story that’s unique to them, and that makes them distinctly suited to a certain place in the world. Lenny’s story is one, that in hindsight, has propelled him inevitably to the center of the special events world in Las Vegas, and indeed, around the globe.
As a young vocalist, a chance two-week engagement at the world-famous Caesars Palace, led to a performance career that spanned decades at some of the most famous venues along the Strip, including the Dunes, the Sands, the Desert Inn, and the Flamingo. Through each successful iconic show, partly by accident, and partly because of a synergy between performance and production, Lenny was developing the skills required to become the event producer that he is now.
Parlaying knowledge, experience, and a business-savvy sense of story, Lenny was one of the first event professionals who married experience and product for companies like Calvin Klein and Estee Lauder, pioneering what we now call “activations.” Later, at MGM Resorts and MGM Resorts Productions, Lenny designed and produced high-profile international events like grand openings, entertainment launches, and industry meetings that delighted the senses, and left attendees with new, amazing stories of their own. Those stories were heard by others, and Lenny was recognized for his work with ESPRIT and GALA Awards. Credentials and additional accolades followed, including recognition as “Event Planner of the Year” through Event Solutions Magazine, named “One of the Most Influential People in Events” through Biz Bash Magazine, and the prestigious Certified Special Events Professional (CSEP) designation.
Throughout his career, Lenny has believed in sharing not only his story but his expertise. He has taught at The International School of Hospitality (TISOH), and remains there today, dedicated to the development of future event professionals. Partnering with industry executives, he founded TISOH’s Design lab to offer a tactile, experiential learning environment to inspire competence and creativity across a diverse hospitality curriculum.
Lenny was proud serving as Show Ambassador for The Special Event (TSE) / Catersource during their inaugural Las Vegas collocation in March 2020. He continues his industry engagement through consulting, speaking engagements and in his role as Director of Corporate Sales for Blueprint Studios.
The school is grateful to Lenny for taking charge of the planning for the design lab.
Janice Tanaka, PHR, SHRM-CP is the Director of Career Development for MGM Resorts International. In her role, she executes Global and Regional business objectives and priorities that drives Internal Talent Development. She is also the Creator of Calm, Cool & Confident, a training and consulting business designed for multi-passionate professionals who want to find their voice, own their story and magnetize their message.
Janice is an accomplished HR and L&D professional with over 15 years of experience in varying industries including hospitality, manufacturing, sales and public service. With Janice’s dynamic, engaging and motivating style, she’s empowered hundreds of employees and leaders through personal and professional development workshops, coaching and speaking engagements. When’s she’s not pursuing her passion for serving people, she enjoys karaoke singing, dancing, yoga, food and travel.
Born and raised in New York City, NY and most recently, lived in Honolulu, HI, Janice and her family now reside here in Las Vegas, NV. She earned her bachelor’s degree in Human Relations in Organizations and Minor Certificate in Speech Communications from the University of Hawaii, Manoa.
Michael has been employed as a Catering & Convention Services Manager at Caesars Palace since 2014. His role includes coordinating events for convention groups, socials, Weddings, and special events. In 2015-2016 he also coordinated the intern program for Catering and Convention Services at Caesars Palace. His background includes 30 years of experience in hospitality including fine-dining restaurants, hotel and offsite catering, banquets, catering sales, and education.
Michael’s earned his Bachelor of Science in Hotel and Restaurant Manager from Kansas State University while working as an Assistant Manager in one of the dining centers serving 1200 students overseeing student employment and special events including team events and Pressbox catering. During his tenure working in Dining Services at Kansas State University, he produced award-winning events with a focus on menu planning, theme development, event design, and service coordination. He also assisted in teaching the service styles and the final project for the Food Production Course.
For the past eighteen years he has worked in Las Vegas at venues including JW Marriott and Hilton Lake Las Vegas as Senior Catering Sales Manager. In 2008, he followed his passion for education and began teaching at the International School of Hospitality as one of the lead instructors for the Wedding Coordination and Design course, helping redevelop the course curriculum and online course in 2013. In addition to the wedding class, he teaches classes in Hotel Operations, Leadership, Hotel Marketing and Sales, and Conference and Meeting Event Planning.
He is also a Design Consultant for JMT Eventology, a Las Vegas based Wedding and Event Coordination and Design Company.
In 2009 he was voted as the Wedding Professional of the Year and is considered one of the leading Las Vegas Wedding professionals in Las Vegas. While working at JW Marriot and Lake Las Vegas he has received numerous awards for best booth design for bridal shows and his venues earned awards for best ceremony site and best wedding venue in Las Vegas.
Michael served on the Board of Directors for the Las Vegas Chapter of the National Association of Catering and Events from 2007 – 2018, including eight years on the executive board and as President. He has served on the NACE National Education Committee and currently serves as Committee Chair for Certification, as well as is a Certification Trainer. In 2014, he was nominated as Member of the Year for NACE, and the Spirit of NACE Award in 2015. He was also awarded the NACE Las Vegas President’s Awards in 2014 and the Catering and Conference Services Professional in 2019. In 2017 he served as a menu consultant for menu planning for the NACE National Conference. In 2016 – 2017 he also presented sessions on catering to dietary restrictions for the conference.
Michael has also served on the Board of Directors for ILEA and Wish Upon a Wedding.
Philosophy Statement: Life is about creating long lasting relationships and having a positive impact on other’s lives.
Personal Mantra: ‘The meaning of life is to find your gift. The purpose of life is to give it away.’ Pablo Picasso.
Kelly Thompson, CSEP, is a seasoned special event and sales professional with over 10 years’ experience. Throughout her career she has produced a variety of events including brand experiential activations, festivals (for up to 10,000 people), roadshows, incentives, product launches, unique special events, conferences and meetings. Her diverse role as a producer or project manager has allowed her the ability to develop and deliver fresh and innovative solutions for each experience. Kelly earned the international accreditation of being a Certified Special Events Professional (CSEP) in 2013. Established in 1933, the CSEP designation recognizes event professionals who have successfully demonstrated the essential knowledge, skills, and ability required to plan and execute all components of a variety of special events. She also holds a Bachelors Degree in Communications from UNLV and certificates in Conference Management and Event Planning, as well as in Event Design and Production from The International School of Hospitality. She also serves on the Faculty for the International School of Hospitality where she teaches aspiring event coordinators event design and production skills and techniques. Kelly’s passion for events shines through in her ability to build personal connections with clients, creating memorable experiences. The most rewarding part of her job is seeing every detail of a well-planned event come together through passionate teamwork, delighting the participants.
Eden Viray is the Assistant Hotel Manager for Tuscany Suites and Casino. She got her start in the hotel industry as a Front Desk Agent for Harrah’s Hotel and Casino and later promoted to Guest Service Manager at The Linq Hotel & Casino.
Almost all instructors work full-time in the industry and all bear the relevant industry certifications in their respective fields.
In addition, all are required to receive the Certified Hospitality Educator (CHE) credential. This credential requires a 3-day course, a proctored certification exam and a video test that demonstrates mastery of adult learning principles and techniques. TISOH is only a handful of schools that can boast of an all CHE-certified instructional team.
Between the TISOH instructors, they have amassed dozens of industry awards.
All TISOH instructors teach because it is a passion of theirs. Their greatest joy is in seeing successful alums in the field following their footsteps.