Elevate your business with comprehensive training solutions from TISOH. Our programs are tailored to deliver measurable results for both hospitality and non-hospitality businesses. Investing in your team’s development leads to direct improvements in performance, customer satisfaction, and operational efficiency. We provide turnkey training that addresses your specific challenges and ensures your organization achieves its strategic objectives through focused employee growth. Our hospitality training programs are designed to instill a culture of excellence that becomes your competitive advantage.
For Hospitality Operations
Our specialized hospitality training programs are crafted to enhance every aspect of your operations. We offer educational pathways for all team members, from new hires to senior management, ensuring consistent service excellence. This dedicated hospitality service training boosts operational effectiveness, refines service delivery, and equips your staff to create exceptional guest experiences. Strengthen your team and see immediate improvements in your service standards.
For All Companies
The principles of world-class hospitality are universal. TISOH empowers non-hospitality businesses to adopt these powerful service standards, transforming customer interactions in any industry. We show you how to apply hospitality excellence to improve client satisfaction and build lasting loyalty. Our flexible and customizable service training programs are designed to align with your unique company goals, ensuring your team can deliver a superior customer experience that sets you apart.
Why Use TISOH for Your Business
Exceptional service is the ultimate differentiator in any market. TISOH translates its renowned hospitality expertise into tangible business results, providing service training that reflects the highest industry standards. Partnering with us allows you to improve customer satisfaction, increase team efficiency, and enhance the professionalism of your entire organization. Our programs are a strategic investment designed to produce a significant return through superior performance and a stronger bottom line.
For Hospitality Operations
Our programs for hospitality businesses are engineered to drive efficiency and operational excellence. We focus on practical skills and strategic insights that empower your team to refine processes, enhance guest services, and improve overall performance. This targeted training directly addresses the unique challenges of the hospitality industry, delivering solutions that are both effective and immediate.
For the Entire Team
Unify your workforce and foster a culture of collective success with our professional development programs. We focus on enhancing team cohesion, promoting consistent service standards, and boosting overall performance across all departments. Investing in training for your entire team ensures every employee contributes to a positive and productive environment, driving employee growth and business success.
CLIMB® Professional Development
Library of hour-long, accredited, online, professional development classes.
Prerequisites
None
E-learning Platform
24/7, start/stop anytime, mobile friendly
Outcomes
Learning summary, printable credentials, digital badges
Length
1-5 hours
Service Inspiration Video Series
Collection of 2 – 4 minute videos that distill the essence of hospitality service principles. Designed to energize your team, instill them with best practices from 19 years of accredited hospitality training, and inspire them to elevate your company’s service standards to unparalleled heights.
Length
10 Videos
Customization
Custom intros and outros possible
CLIMB® Guest Experience Series
This comprehensive guest experience training program is designed to elevate professionals and businesses to new heights by focusing on transforming customers into valued guests.
Prerequisites
None
E-learning Platform
24/7, start/stop anytime, mobile friendly
Outcomes
Learning summary, printable credentials, digital badges
Length
5 hours
Certified Professional in Guest Experience (CPGE™)
The CPGE™ program, offered by Certplace, is a certification program aimed at empowering professionals and businesses with skills to turn customers into guests. The focus is on eliciting positive emotions, crafting memorable moments, and building connections to attract and retain customers by encouraging positive brand association and loyalty.
Certplace, an entity dedicated to professional credentialing, has engaged TISOH to expertly craft and steward the academic content for the CPGE™ program. This strategic partnership underscores the commitment to delivering unparalleled online hospitality training, encapsulating the essence of excellence and innovation.
Prerequisites
None
Service Framework
CLIMB® Guest Experience Model
Certification Procedures
Application form, completion of class, and a quiz
Length
3-hour online or in-class program
For Those Needing Specialized Knowledge
Advance your team’s capabilities with certificate programs that provide deep expertise in critical areas. These courses are designed for individuals who require advanced skills and targeted knowledge to excel in specialized roles. By equipping your employees with deeper expertise, you build a more competent and versatile organization capable of meeting any challenge.
Certificate Programs
Designed to enhance skills and knowledge in specific areas of the hospitality industry, for personal or professional development.
Prerequisites
High school diploma
Format
In-class or online with 24/7 access
Outcomes
Certificate, digital badge
Length
45-90 hours
For High Potential Leaders or Managers
Develop the next generation of leaders within your company. Our programs for high potential employees and managers focus on essential leadership and management skills, building the confidence needed to guide teams effectively. We equip your rising stars with the strategic vision and practical abilities to drive your business forward.
Executive Diploma in Hospitality Operations
This educational experience provides learning in hospitality leadership and management, revenue management and analytics, human resources, marketing and sales, and a colloquia tying all elements together through an overarching business plan. Participants engage in a hybrid model that includes in-person and online modules taught by a credentialed industry faculty.
Prerequisites
High school diploma (or equivalency) with minimum 2 years of full time experience in hospitality
Format
Online with two in-class or Zoom sessions
Outcomes
Diploma, certificate, digital badge
Length
315 hours
For All Companies
Discover how applying proven hospitality principles can elevate your business, regardless of your industry. Our programs teach your team how to improve the customer experience by focusing on world-class service standards. This approach creates more meaningful interactions, builds stronger client relationships, and establishes a reputation for excellence.
Service Inspiration Video Series
Collection of 2 – 4 minute videos that distill the essence of hospitality service principles. Designed to energize your team, instill them with best practices from 19 years of accredited hospitality training, and inspire them to elevate your company’s service standards to unparalleled heights.
Length
10 Videos
Customization
Custom intros and outros possible
CLIMB® Guest Experience Series
This comprehensive guest experience training program is designed to elevate professionals and businesses to new heights by focusing on transforming customers into valued guests.
Prerequisites
None
E-learning Platform
24/7, start/stop anytime, mobile friendly
Outcomes
Learning summary, printable credentials, digital badges
Length
5 hours
Certified Professional in Guest Experience (CPGE™)
The CPGE™ program, offered by Certplace, is a certification program aimed at empowering professionals and businesses with skills to turn customers into guests. The focus is on eliciting positive emotions, crafting memorable moments, and building connections to attract and retain customers by encouraging positive brand association and loyalty.
Certplace, an entity dedicated to professional credentialing, has engaged TISOH to expertly craft and steward the academic content for the CPGE™ program. This strategic partnership underscores the commitment to delivering unparalleled online hospitality training, encapsulating the essence of excellence and innovation.
Prerequisites
None
Service Framework
CLIMB® Guest Experience Model
Certification Procedures
Application form, completion of class, and a quiz
Length
3-hour online or in-class program
Hear From Our Community
“The TISOH programs have been instrumental in elevating our team’s performance. We have seen a marked improvement in guest satisfaction scores and a noticeable increase in team morale and efficiency since implementing their customized training.” – Hospitality Partner
“The service training from TISOH transformed how our client-facing teams operate. The focus on hospitality principles gave us a new framework for customer interaction, leading to stronger relationships and positive feedback. It was a worthwhile investment in our people and our brand.” – Corporate Client
Get Started Today
Are you ready to elevate your business and empower your team? Contact TISOH today to learn more about our customized training solutions. Let us help you design a program that meets your specific needs and drives your organization toward greater success. Request more information or schedule a consultation to begin your journey.