Your customers remember how your people made them feel. TISOH gives your team the skills to make every interaction count. We deliver turnkey, customized training programs that solve real business challenges, from inconsistent service to flat customer loyalty to underdeveloped leaders.
Our solutions span CPGE® certification, CPGE Relationship Selling, the CLIMB® professional development library, and accredited certificate and diploma programs. Each one is tailored to your industry, your team, and your goals. Whether you operate in hospitality or any service driven sector, we help you turn employee development into measurable gains in performance, customer satisfaction, and operational efficiency. The result: a culture of service excellence that becomes your competitive advantage.
Any Service-Oriented Industry
If your people interact with people, this is for you. Retail floors, healthcare clinics, financial services, automotive, entertainment venues — anywhere a customer can become a loyal guest. Our CPGE® certification and CLIMB® courses give your entire team a shared service language and proven, repeatable behaviors they can use on their very next interaction. The training is short, accessible, and scalable, so you can certify one department or your whole workforce without pulling people off the floor for days.
Membership Organizations
Give your members a benefit they can feel on their bottom line. TISOH partners with associations to deliver member-to-member value: practical service and guest experience training that helps member companies elevate their businesses. When your members improve service, they grow revenue, deepen loyalty, and credit your organization for the boost. It is a tangible, high-impact perk that strengthens retention and sets your membership apart.
Planners & DMCs
Make your conferences unforgettable for all the right reasons. We provide turnkey, hard-hitting content that delivers immediate value to attendees and their businesses, not filler. Bring service training, CPGE® certification, and CPGE Relationship Selling directly to your event. Your attendees leave with a recognized credential, repeatable skills, and a clear reason to remember your program as the one that moved the needle.
Customization
No two businesses share the same challenges, so no two programs should look the same. Customization is at the heart of how we work.
Before we build anything, our subject matter experts engage directly with your team. We work consultatively to identify your specific pain points and tailor program scenarios to your exact operational reality. Your people train on situations they will actually face, which makes the learning more relevant, more credible, and more effective from day one.
- Industry-specific scenarios that mirror your daily operations
- Pain-point focused content aimed at the metrics you care about
- Flexible delivery — online, in-person at our Las Vegas campus, or on-site anywhere
- Scalable scope — pilot one team or roll out organization-wide
This is what turns generic training into a solution your people recognize as their own.
Our Solutions
Explore a full suite of programs designed to elevate service, build loyalty, and develop leaders. Each is grounded in TISOH’s 20+ years of practical, industry-driven education and built for measurable business impact. Mix and match to fit your team’s needs.
CLIMB® Professional Development
A complete library of self-paced, ACCET-accredited e-learning, designed by and for working professionals. CLIMB® delivers targeted, immediately applicable skills your team can access from any device, on their own schedule. Three levels: Associate, Supervisor, Manager. Skills covered include Guest Service, Communication, Essential Management, People Management, and Restaurant Management. Turnkey, affordable, and ready to deploy across your whole team.
Prerequisites
None
E-learning Platform
24/7, start/stop anytime, mobile friendly
Outcomes
Learning summary, printable credentials, digital badges
Length
1-10 hours
Service Inspiration Video Series
Short, powerful video lessons that keep service excellence top of mind. Use them to reinforce great behaviors in team huddles, onboarding, and coaching sessions, so your standards stay sharp long after formal training ends.
Length
10 Videos
Customization
Custom intros and outros possible
Certified Professional in Guest Experience (CPGE®)
The credential that turns ordinary customers into loyal guests. CPGE® gives your team a shared framework and a common vocabulary for delivering memorable service across every touchpoint.
- Format: A focused 3-hour session — online or in person
- Assessment: A 30-question multiple-choice exam
- Credential: The CPGE® designation, a digital badge, and a printed certificate
- No prerequisites: Open to front-line staff through senior leaders
CPGE® is built on the CLIMB® Guest Experience Model, five repeatable behaviors that become part of your culture:
- Discover — see each guest as an individual, using names, preferences, and personalized service
- Connect — build genuine rapport and trust that makes people want to return
- Wow — exceed expectations with thoughtful gestures that turn routine visits into stories
- Empower — guide guests confidently through their options and choices
- Acknowledge — welcome feedback, act on it, and close the loop
Certify a meaningful share of your team and earn recognition as a CPGE Certified Workplace, complete with a framed plaque and window decals that prove your commitment to service.
Prerequisites
None
Service Framework
CLIMB® Guest Experience Model
Certification Procedures
Application form, completion of class, and a quiz
Length
3-hour online or in-class program
CPGE Relationship Selling (CPGE-RS)
A purpose-built certification for high-touch, revenue-driven roles in luxury retail, hospitality, premium automotive, financial services, travel, and beyond. CPGE-RS extends the CLIMB® model into relationship selling, equipping your people to build trust, read emotional drivers, and guide confident decisions that grow revenue.
Validated by luxury industry leaders. Development is led by Donnell G. Bayot, PhD, and shaped by senior practitioners including a Chief People Officer with Prada regional leadership experience, a Boutique Director and top Client Advisor at Prada, a Floor Director at Hermès, the VP of Retail at Wynn Resorts, and a Strategic Accounts Manager at Toast. The result is a credential your people are proud to hold and your clients recognize.
Ideal for sales associates, account managers, and anyone whose role blends premium service with revenue responsibility.
CPGE-RS will be available soon.
Prerequisites
None
Service Framework
CLIMB® Guest Experience Model
Certification Procedures
Application form, completion of class, and a quiz
Length
3-hour online or in-class program
Certificate Programs
In-depth, accredited certificates that build deep expertise in specific hospitality disciplines, from hotel operations and revenue management to human resources, marketing, leadership, and events. Each runs part-time over a few months, online or in the classroom, taught by credentialed industry professionals. Perfect for developing the specialized skills your operation depends on.
Prerequisites
High school diploma
Format
In-class or online with 24/7 access
Outcomes
Certificate, digital badge
Length
45-90 hours
Executive Diploma in Hospitality Operations
A condensed, MBA-style program for your high-potential professionals. Over nine months, in a flexible hybrid format, participants master hospitality leadership, revenue management and analytics, human resources, and marketing and sales — all tied together through an overarching business plan. It is the credential that prepares your best people to lead. No college diploma required for admission.
Prerequisites
High school diploma (or equivalency) with minimum 2 years of full time experience in hospitality
Format
Online with two in-class or Zoom sessions
Outcomes
Diploma, certificate, digital badge
Length
315 hours
Build Your Service Culture. Start Today.
Everything on this page points to one idea: service excellence is a skill you can teach, measure, and own. TISOH delivers proven programs — CPGE®, CPGE Relationship Selling, CLIMB®, and accredited certificates and diplomas — fully customized to your industry and your goals, available online or in person. The result is stronger performance, happier customers, and a team that stays.
“TISOH’s training gave our team a shared language for service that we’d never had before. Within months, our customer satisfaction scores told the story — our people simply show up differently now.”
— Gary Bordman
“The customization made all the difference. They built scenarios around the exact challenges our team faces every day, so the skills stuck. CPGE has become part of how we work.”
— Diane Gandy
Ready to take the next step?
Let’s design a training solution that solves your challenges and delivers measurable results. Contact our team to get started.
Denise Collins, CPGE
Business Development Strategist, TISOH®
📧 dcollins@tisoh.edu
Get Started Today
Are you ready to elevate your business and empower your team? Contact TISOH today to learn more about our customized training solutions. Let us help you design a program that meets your specific needs and drives your organization toward greater success. Request more information or schedule a consultation to begin your journey.