45
Hours
4.5
Quarter Credits
3 Months or 6 weeks
Length
Online or Classroom
Format
$1,650
(+fees/books)
Art of Concierge Overview
Learn from a curriculum developed by top concierge professionals and connect with a hospitality network—all designed to propel your career as a concierge. TISOH’s distinguished program, written by members of Les Clefs d’Or, covers every facet of elite guest service, empowering you to stand out, increase your value, and pursue roles in concierge and guest service. Take action now and transform your profession with practical, targeted training that luxury employers demand.
Upcoming Sessions
Jan 22 to Apr 9, 2026
May 19 to Aug 6, 2026
Sep 15 to Dec 10, 2026
Tuition
$1,650
Financing Plan Available *
* $300 down / $88/month x 18 total payments / Includes $90 technology fee; excludes $30 application fee and textbooks.
Learning Formats
Las Vegas Classroom
12 weeks
6:00 pm – 7:50 pm (Tuesdays and Thursdays)
Online
12 weeks
24/7 access (Interactive / Personal instructor)
Intended Learner
Guest Service Skills
Designed for individuals who deliver guest service in any service industry.
Admission Requirement
High School Diploma or Equivalency
A High School Diploma or equivalency is required to take this course.
The International School of Hospitality (TISOH) is accredited by the Accrediting Council for Continuing Education & Training (ACCET).
Why Choose the Art of Concierge Program
Certificate Courses
Overall Rating of 87.2%* for certificate courses.
Instructors
Overall Rating of 93.4%* for their instructors.
* According to survey results of enrolled students in the 2022-2023 academic year.
Art of Concierge Program Highlights
Communication
Explore the art of polished and effective communication. This module covers both verbal and written skills, teaching you how to articulate recommendations clearly, listen with intent, and compose professional correspondence. You will learn to build instant rapport and convey confidence in every guest interaction.
Operational Management
Develop the critical thinking and organizational skills needed to manage a busy concierge desk. Learn to make decisive judgments, manage risks, and handle complex guest irequests with precision. You will gain the ability to orchestrate seamless experiences, even when faced with unexpected challenges.
Professionalism
Embody the highest standards of professional presence and ethics. This section focuses on personal demeanor, grooming, and the unwavering integrity required in a role built on trust. Learn to represent your hotel or brand with distinction and handle confidential requests with absolute discretion.
Perception and Knowledge
Become an indispensable resource for your guests. You will develop industry knowledge, technological literacy, and a global mindset that allows you to anticipate needs. Learn how to curate unique local experiences and appreciate diverse cultural expectations to provide truly personalized service.
Relationships
Build the powerful internal and external networks that are the cornerstone of a successful concierge. Learn to cultivate strong relationships with vendors, colleagues, and community partners. Your ability to leverage these connections will empower you to fulfill any guest request and make the impossible possible.
Get Started
Take the first step towards a rewarding career in hospitality. Don’t wait—request more information or enroll now to begin your journey at The International School of Hospitality. Our admissions team is here to help you every step of the way.
