CLIMB® Classes

Communication Series

The CLIMB® Communication Series offers a comprehensive curriculum that empowers participants with vital communication skills, covering Business Writing Essentials to refine writing precision, techniques for Communicating Effectively with Employees, strategies for Resolving Conflict through Conquering Difficult Conversations, mastering Effective Presentations with impactful delivery, and enhancing sales proficiency with the Tools of Professional Selling.

Guest Service Series

The CLIMB® Guest Service Series is designed to elevate service standards by teaching participants essential skills like Tools for Building Guest Loyalty and techniques to Make it Right by Winning Back the Guest. This series also delves into The Language of Hospitality, strategies to Upsell for enhancing the guest experience, and fostering Meaningful Guest Interactions for lasting impressions.

People Management Series

The CLIMB® People Management Series equips leaders with essential tools for managing diverse teams through Communicating for Employee Engagement and The Inclusion Solution: Diversity in the Workplace. This series also covers strategies for Coaching Underperformers, insights into Leading with Emotional Intelligence, and techniques for Mentoring High Performers to foster a dynamic and inclusive work environment.

Essential Management Series

The CLIMB® Essential Management Series provides critical insights into fundamental managerial competencies, offering courses on Understanding Profit and Loss to manage financial outcomes, exploring Practical Ethics in Hospitality for ethical decision-making, and examining the Implications of Hospitality Law for legal compliance. This series also addresses effective Interviewing for Hospitality and Identifying and Bridging Learning Gaps to support continuous learning and development.

Restaurant Management Series

The CLIMB® Restaurant Management Series provides a robust foundation for aspiring and current managers, focusing on mastering the Role of a Restaurant Manager, honing Customer Service excellence, and effective Staffing alongside creating precise Job Descriptions. This series also covers comprehensive Financial Management strategies and equips participants with the skills needed for Supporting the Back of the House operations.

Guest Experience Series

The CLIMB® Guest Experience Series: 5 Dimensions of Service Quality is crafted to transform service interactions through its emphasis on Discovering Guests’ needs, establishing meaningful connections, and delivering remarkable experiences to Wow Guests. Participants also learn to Empower Guests during their visits while ensuring they feel Acknowledged and Remembered for a truly memorable service journey.

Core Series: Associate Level

The CLIMB® series for Associates delivers foundational training for hospitality professionals, encompassing Practical Math for Hospitality and Tools for Building Guest Loyalty, alongside Business Writing Essentials and Hospitality Etiquette Basics. This series also addresses crucial topics such as Recognizing Harassment, strategies to Make it Right for winning back guests, and ways to protect oneself in the workplace while managing Suspicious Activity, and mastering The Language of Hospitality and Upselling to enhance the guest experience.

Core Series: Supervisor Series

The CLIMB® series for Supervisors provides comprehensive training to enhance leadership skills, focusing on effective Communicating for Employee Engagement and conducting Fasy meetings for quick results. This series also assists in Making the Jump to Team Leader, understanding Profit and Loss, and maximizing the effectiveness of daily meetings, while covering essential topics like Meaningful Guest Interactions, Practical Ethics in Hospitality, Resolving Conflict through Conquering Difficult Conversations, Supervising a Safe Working Environment, and promoting The Inclusion Solution: Diversity in the Workplace.

Core Series: Management Series

The CLIMB® series for Managers equips individuals with advanced managerial skills, including Coaching Underperformers and delivering Effective Presentations with significant impact. Additionally, the series covers the Implications of Hospitality Law, Interviewing for Hospitality, Leading with Emotional Intelligence, strategies for Managing Success in a Union Workforce, Mastering Productivity, Mentoring High Performers, utilizing Tools of Professional Selling, and Identifying and Bridging Learning Gaps to ensure comprehensive professional development.