Certificate Programs

Art of Concierge

This course explores the concierge industry, unravels the qualities of top-tier concierges, and masters the intricacies of daily operations. Elevate expertise with five-star/five-diamond training, learn the art of leveraging suppliers, and adopt best practices.

Conference Management and Event Planning

Master the art of event management, from critical planning stages to execution. Participants become proficient in designing, planning, coordinating, and executing meetings, conferences, conventions, special events, and trade shows.

Event Design and Production

Participants develop critical knowledge for crafting compelling client proposals. Learn to align objectives, costs, and design with costs/retail worksheets. Learn to craft comprehensive risk management plans to minimize exposure. Create detailed production documents to ensure an efficient event flow.

Exhibition and Tradeshow Management

Understand the purpose and the variety they offer. Learn to tailor marketing strategies for different exhibitions, maximizing impact. Differentiate the optimal facilities for various exhibitions, understanding the why behind each choice.

Food and Beverage Operations

Dive into operations across commercial service segments. Organize and manage departments to streamline success. Design menus that are both cost-effective and nutritious. Implement pricing strategies to boost sales.

Hospitality Human Resources

Gain insight into U.S. employment and work-place regulations. Discover tactics to draw and keep top talent. Tackle common labor issues with smart solutions. Get hands-on with task analysis, job descriptions, and performance assessments.

Hospitality Leadership and Management

Delve into the symbiotic relationship between mission, culture, and supervision. Compare, contrast, and identify individual leadership styles. Apply motivational concepts directly to enhance supervision. Identify causes and craft resolutions to workplace conflicts.

Hospitality Marketing and Sales

Understand the vital differences between marketing and sales. Master the steps of a winning marketing plan. Navigate through the five steps of a presentation sales call. Harness the power of advertising, public relations, and publicity to attract prospective guests.

Hospitality Revenue Management and Analytics

Develop an understanding of revenue management principles, formulae, and their practical applications. Discover the power of internal and external metrics to gauge performance accurately. Practice forecasting, rate management, stay control, and capacity management techniques to optimize results.

Hotel Operations

Gain an understanding of both visible and behind-the-scenes roles in ensuring guest satisfaction. Learn to identify and streamline front desk procedures for peak efficiency. Create, revise, and expand housekeeping staffing plans to meet and exceed guest expectations.

Meeting and Event Catering

Understand the ins and outs of both on-premise and off-premise catering. Manage food-costs and budget to deliver exceptional value to customers.

Professional Presence in Hospitality

Enhance professionalism and personal brand to stand out. Develop a habit of continuous improvement with focused self-assessment. Inculcate professional comportment, self-possession, and forward-looking career attitudes.

Wedding Coordination and Design

Analyze the intricate social, cultural, religious, and historical contexts shaping weddings. Articulate the critical business and ethical obligations every wedding planner must uphold. Design bespoke wedding plans that resonate with diverse clients.