The Certified Professional in Guest Experience (CPGE™) program, offered by Certplace, is a certification program aimed at empowering professionals and businesses with skills to turn customers into guests. The focus is on eliciting positive emotions, crafting memorable moments, and building connections to attract and retain customers by encouraging positive brand association and loyalty.
What Is the Certified Professional in Guest Experience (CPGE™) Program?
The CPGE™ involves a carefully designed curriculum that teaches strategies for surpassing customer expectations, improving communication, nurturing trust, and promoting a compassionate approach to service. The goal of the program is to equip participants with tools to foster positive guest experiences and revolutionize their customer service approach. To ensure the CLIMB® Guest Experience Model deeply resonates with all levels of team members and becomes a part of their everyday actions, the dimensions are distilled into simple, actionable steps in the CPGE™.
There are no prerequisites for enrollment. Certification procedures include an application form, completion of a 3-hour class (online or in-class), and an online exam.
Why Choose the Certified Professional in Guest Experience (CPGE™) Program
Certplace, an entity dedicated to professional credentialing, has engaged TISOH to expertly craft and steward the academic content for the CPGE™ program. This strategic partnership underscores the commitment to delivering unparalleled online hospitality training, encapsulating the essence of excellence and innovation.
