Presenting the CLIMB® Service Inspiration Video Series, a compelling collection of 2-4 minute videos that distill the essence of hospitality service principles. Designed to energize your team, instill them with best practices from 19 years of accredited hospitality training, and inspire them to elevate your company’s service standards to unparalleled heights.
The CLIMB® Service Inspiration Video Series: A Game-Changer
Embrace the opportunity to redefine service in your company and reinvigorate your team members. Experience firsthand how the best practices of the hospitality industry can transform your business.
Series Themes
Smile More
Discover the magic of a genuine smile and its transformative power in delivering exceptional service. Learn how a simple smile can create memorable customer experiences, setting your service apart from the competition.
Exceed Expectations
Implement the Plus One technique. Constantly ask yourself, ‘What extra can I do to make this easier for the next person?’ or ‘What unexpected thing can I do?’
Own It
Embrace the ‘Everything is my job’ mantra. We provide practical examples showcasing a sense of ownership, care, and urgency.
Show Sincerity and Empathy
Learn how to convey genuine understanding for customers’ needs and situations, and ways to demonstrate sincerity and empathy so it is felt by customers.
Help Always
Nurture a desire to help people, always thinking about what more could be done for someone.
Understand Preferences
Realize the importance of getting to know customer preferences and acting on them. Uncover the keys to making customers feel like VIP’s.
Care Deeply
Outstanding service stems from genuine care. We stress the importance of caring for each other, customers, the workplace, and most importantly, oneself.
Anticipate Needs
Discover ways to think ahead for others (both customers and colleagues). Challenge yourself to anticipate what someone needs before they even realize it.
Spread Happiness
Cultivate a personal drive to bring joy to others. This is at the heart of service. We provide simple tools to keep this drive alive and thriving.
Take Pride
Understand the benefits of taking pride in one’s work and developing pride in working at the company.
Use Cases
1. Team Training Sessions
An excellent tool during training sessions, providing tangible and proven strategies to enhance service levels.
2. Team Huddle/Pre-Shifts
Use the series as a motivational tool to inspire team members and foster a culture of exceptional service.
3. Service Overhaul
If your company is undergoing a comprehensive strategy revamp, this video series can provide insights into improving customer service standards.
4. New Business Ventures
Startups or businesses entering new markets can use these videos to establish high service standards from the onset.
5. Quality Improvement
For companies experiencing service quality issues, the series offers valuable insights and best practices to address and overcome these challenges.
6. Competitive Edge
In highly competitive industries, these videos can help businesses stand out by elevating their service levels.
7. Customer Satisfaction
The series can be used to boost customer satisfaction rates, as it focuses on strategies that improve overall customer experience.
8. Performance Reviews
The collection can serve as a great resource during performance reviews, helping team members understand where they can improve in terms of service delivery.
9. Regular Refreshers
Regularly revisiting the series can help keep the principles fresh, ensuring consistent high-quality service.
Get Started Today
Seize the chance to reinvigorate the service your team offers. Join us on our journey with the CLIMB Service Inspiration Video Series and witness firsthand how the best practices of the hospitality industry can revolutionize your business. Contact us today for more information.