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Diploma in Hospitality Operations

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About the program

You are just starting out in your hospitality career, but you are motivated to enter the industry in a big way. TISOH’s Diploma of Hospitality Operations (DHO) is for you. We’ll take you beyond the basics of hospitality through a combination of professional instruction from real industry pros and industry externships that give you first-hand experience, and even a foot in the door to your dream job.

What you’ll learn

Learn the fundamentals of the hospitality industry, from hotels to special events to entertainment. Develop your professional presence. Cultivate skills from marketing and sales to leadership, supervision, and managerial style. Choose your path in the industry with your choice of electives. Find out what it takes to be a successful hospitality pro. 

TISOH integrates core skills training with career professionalism and  extensive management training. Learn the best industry practices and the latest trends from industry pros. 


TISOH has opened the doors to endless possibilities.Yajaira Mendez
2014

What you’ll get

Gain an overarching knowledge of industry practices and trends. Get the functional skills necessary for employment in hospitality. Graduate with a Diploma in Hospitality Operations from an industry-respected, accredited school. 

All DHO students receive exclusive access to CAREERsuite, a comprehensive range of career services.

Customize your path in the industry.

Event Planning

Do you like to create magic? Event planners create and manage special events, galas, festivals, conventions and more. Learn planning, budgeting, marketing, organization and production. Learn best industry practices in Conference Management and Event Planning from industry pros. Graduate TISOH with the skills to effectively execute events of every kind.

Hotel Operations and Guest Service

Does making someone’s day make your day? Hotel professionals manage the day-to-day operations and the overall mission and vision of a business. Learn management, leadership, marketing and sales, human resources and more. Master front desk and housekeeping operations, and the art of concierge skills. Learn how to make the difference between a good experience and a great one. Graduate TISOH with comprehensive knowledge in hotel operations and hospitality services. 

Wedding Planning

Do you want to make dreams come true? Wedding planners make peoples’ most special day unforgettable. Learn the latest industry trends and the best practices of the wedding coordination  from industry pros. Learn planning, budgeting, vendor selection, organization and production. Graduate TISOH with a foundation of insider knowledge and the professional confidence to succeed.

Courses

Pick one

Choose your career track in the industry.

Develop your skills and knowledge of meeting and event coordination and management. Learn about both the event and meeting sides of the industry through lectures and discussions taught by industry and academic professionals. All instructors have Master’s degrees, CMP, CSEP, CPCE or similar designations.

TISOH students also have the option to take this course only for the Conference Management and Event Planning [CMEP] Certificate.

Develop a comprehensive knowledge of hotel operations and hospitality services. Gain knowledge in the front desk and housekeeping operations of hotels, and master your interpersonal skills. Earn additional certificates in front desk operations and housekeeping management from the American Hotel & Lodging Educational Institute.

TISOH students also have the option to take this course only for Hotel Operations [HOC] Certificate.

Develop a foundation of knowledge in wedding planning and the confidence to succeed in the industry. Gain competency in wedding management, and master the skills to plan, design, coordinate and execute weddings of any scale and type.

TISOH students also have the option to take this course only for the Wedding Coordination and Design [WCD] Certificate.

Pick one more

Deeper learning to help you stand out.

In operation for over 10 years, AOC is one of the most comprehensive concierge training programs in the nation. Get thorough, hands-on training in world-class concierge service skills. Study the theoretical aspects of service and master practical concierge skills. All instructors are Les Clefs d’Or (French for “Gold Keys”) professionals – the best in their field.

TISOH students also have the option to take this course only for the Art of Concierge [AOC] Certificate.

Get in-depth insight into the best practices in producing leading edge events in this course designed by award-winning event producers. Develop your competency in the design and production of special events of every kind.

TISOH students also have the option to take this course only for the Event and Design Planning [EDP] Certificate.

Learn to make informed choices in food and beverage management techniques and tactics. Gain a working understanding of on-premise and off-premise catering management. Learn to deliver the maximum value to meeting and event clients, so you can dazzle them while still staying on budget.

TISOH students also have the option to take this course only for the Meeting and Event Catering [MEC] Certificate.

Study and master food and beverage operations across segments in the commercial service category. FBO trains students to organize and manage a department; create properly costed and nutritious menus; market and sell with effective pricing strategies; produce quality food and beverage service safely; and properly plan and layout food-service facility operations.

TISOH students also have the option to take this course only for the Food and Beverage Operations [FBO] Certificate.

Get a practical, hands-on primer for producing and managing experiential events that bring buyers and sellers together. Learn to engage the senses of the audience, facilitate product and service promotion, help businesses educate the public, and lay out the complex mini-cities that are modern trade shows.

TISOH students also have the option to take this course only for the Exhibitions & Tradeshow Management [ETM] Certificate.

You'll take all of these

Get equipped for success and get hired or promoted.

An intro to Hospitality fundamentals. Learn to distinguish between core segments of the industry, including lodging, meetings and events, and entertainment. Develop an understanding of how organizations in each industry segment function and succeed, and identify the various departments that support them. Learn the theories and best practices behind management, marketing, and human resources in the hospitality industry. Master the fundamentals of quality guest service.

A thorough primer in hospitality marketing and sales, this course covers a broad range of topics and emphasizes practical, applicable skills. Program topics include price, product, promotion and price across rooms division, food & beverage, and conferences. Learn essential knowledge on distribution, revenue management, customer relationship management, market segmentation and trends.

A course designed to develop fundamental supervisory skills suitable for every department in the hospitality industry. Master the skills to be an effective supervisor and leader. Learn to identify your own leadership style, and develop your skills in critical areas such as communication, motivation and team building. Learn staffing and scheduling, conflict resolution and coaching, and time management.

Career success can depend upon portraying a professional image; learn how make your best first impression. Learn the essential skills of building a professional presence, including branding, speaking, selling skills, interviewing ability and more, Build your confidence and professionalism to succeed in this competitive industry.

A unique opportunity to go behind the scenes in Las Vegas’ top hospitality properties.  Shadow industry professionals and learn from real-world, first-hand experience. Observe the inner workings of successful hospitality properties- from first-class hotels and resorts, to major event venues, and sought-after wedding venues. Thoughtfully assess your path in the industry through reflection and directed writing.

If a Diploma student is not able to fulfill the externship course requirement i.e. due to illness or lack of vaccination whereby an externship host holds such requirement, an alternative is available. The Hospitality Capstone course will task Diploma students to apply what they have learned to real-world projects. Upon completion of the Capstone course, the student will fulfill the Externship course requirement, which would prevent delay in completing the full Diploma program.