Art of Concierge

Art of Concierge (AOC) Certificate

Take your guest service skills to the highest level in the industry. This course combines theory and practice in equal measure, providing you with expert knowledge in dining, entertainment, and leisure, while developing in you the self-possession and integrity of a professional concierge. If you delight in exceeding expectations, get satisfaction from assisting others, and enjoy making guests feel at home, Concierge is for you.

What you’ll get

Learn from Les Clefs d’Or professionals the latest knowledge and best practices of the professional concierge. Benefit from instructors and guest speakers who are some of the most prominent individuals in the field. Chef Concierges from famed hotels such as the Venetian, Mandalay Bay, the Mirage and others collaborate to maintain and teach the program. TISOH’s Concierge program is supported by associations including Les Clefs d’Or USA and the Southern Nevada Hotel Concierge Association.

The Art of Concierge enhanced my career credentials and has consequently helped me immensely in my profession. I highly recommend TISOH to anyone interested in becoming a concierge.

Gita Saval
Director of Administration, National Concierge Association- Las Vegas Chapter
Concierge, The Platinum Hotel, Las Vegas

Key Program Topics

  • 5-star guest relations skills for quality concierge service
  • Creating comprehensive itineraries for guests and their parties
  • Making recommendations for food, leisure, and entertainment
  • Global guests and guest diversity
  • Safety and security

Interested in a diploma?

TISOH offers a Diploma in Hospitality Operations, Hotel Operations and Concierge career track.

Questions? Contact Admissions today. 702.947.7200